Job Description

Job Overview:

Provide client service support to WFNJ participants (General Assistance/Supplemental Nutrition Assistance Program, and Temporary Assistance for Needy Families) in accordance to WFNJ rules and regulations.

• Conduct client intake, determine work readiness of clients through assessment and evaluation.
• Provide assistance to clients through the development of an Individual Responsibility Plan (IRP), Comprehensive Social Assessment (CSA), and other critical documents for client review and signature.
• Ensure that clients have the appropriate and required mix of activities to meet WFNJ work requirements. Refer to work activities and determine the need for other supportive services.
• Provide career and employment counseling.
• Document pertinent information on client progress in counselor notes.
• Maintain confidential, thorough, documented files on clients.
• Process timesheets.
• Follow-up and monitor client participation in required work activities.
• Coordinate with One-Stop Career Center, Social Services staff and other community agencies and WFNJ service providers.
• Recommend sanctioning action for clients not in compliance with WFNJ required activities.
• Attend Fair Hearings as required.
• Represent Employment and Training Services at meetings and other functions.
• Perform other duties as required.

Qualifications:

• College degree / social services or equivalent.
• Previous social / human services experience.
• Knowledge of technology and software proficiency.
• Demonstrated experience in PC Office software.
• Familiarity with WFNJ and One-Stop Career Center Programs, systems and services.

Additional Requirements:

• Excellent analytical skills.
• Strong oral and written communication skills.
• Strong organizational and time management skills.
• Ability to work in an ever-changing environment.

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